Cloud Phone Systems for the Enterprise Business

A Versatile Solution

GenVox is a class 4 voice Unified Communications as a Service (UCaaS) switch. ….something something IT professionals…. GenVox offers the latest in communications with a built-in suite of features including CRM integration, call recording, call logging, chat/SMS, call center, open API’s, web meetings, e-fax, and more. Empower users with the tools they need. GenVox fits the needs of everyone from the Receptionist to the CEO.  You can maintain one system while end users can choose the device of their liking, from softphone, physical desktop phone, mobile apps, or web portal. 

Secure

Protecting your voice network is as important as protecting your data network. Using VLANs, you can segment your voice traffic. We don’t only secure your voice content. GenVox uses Encrypted SIP (TLS) to hide caller and receiver information. With GenVox, you can control the level of security needed.

GenVox will assist in settings up firewalls and intrusion prevention systems in your voice system. GenVox protects against toll fraud by allowing you to restrict the type of calls allowed by device, user, time of day, and destination location.

Dependable

GenVox understands that when a service stops working, the first line of defense is you. You know the importance of storing data in the cloud and having redundancy. You know also why well-built technology is good for the integrity of your team. This is why GenVox is hosted and backed-up in multiple data centers. Genvox’s cloud platform uses the largest data centers in the country.

We proudly use QTS data centers as a customer and as a service provider. With a diverse footprint spanning more than 6 million square feet of owned mega scale data space, QTS is North America’s most secure, complaint infrastructure provider. QTS has one of the highest compliance and security levels in the industry. QTS was among the first to offer critical compliance certifications and accreditations for SOC 1, SOC 2, HITRUST, PCI DSS, FISMA, ISO 27001, and more. QTS software-defined data centers offer unmatched resiliency, redundancy, and scale.

GenVox cloud services are monitored 24/7 by our network operations center (NOC).  Our engineers are trained to the highest standards to take on any challenge. We strive to provide our customers with world class customer service and 100% uptime. GenVox monitors all domains. Local networks spring into action at the first sign of trouble.

Updates, upgrades, enhancements, bug fixes, etc. are all applied by GenVox, freeing your time for other tasks. Not only is the GenVox platform dependable, so are our support staff. GenVox offers top of the line support allowing you to choose the level of involvement.

Agile

Born on the cloud as a software based unified communications platform, GenVox maintains the agility to adapt and change as the business climate does. At GenVox, we run a slim corporation to keep things as agile as possible. A shallow command structure allows decisions to be approved quickly and decisively.

Modern

Staying up to date with technology is basically a full-time job. GenVox, regularly releases features and updates as well as maintenance and bug fixes regularly. That means you don’t need to update hardware and licensing as often.