Business Text Messaging (sms)

Today's customers are on the go and like to communicate their preferred way. Luckily, text messaging is no longer exclusive to cell phones. Now you can use your business phone number to send and receive text messages (SMS) with GenVox Mobile. After all, sometimes phone calls aren't ideal at certain times, and customers need immediate written responses. With GenVox Mobile, your company can set up appointments, schedule meetings, and chat whenever needed—without giving out a personal number.

Business Texting for Queues

Adding SMS to your call center's phone number makes sure you never miss a beat. When we first turned on SMS, we were surprised at the number of customers that texted our phone number without us doing any marketing. Adding SMS to your main telephone number is easy with GenVox. Like a phone queue, SMS messages can be routed to available agents.